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Privacy Policy

Effective Date: August 25, 2025 

This Privacy Policy describes how Scout Pay (“we,” “our,” “us”) collects, uses, shares, and protects personal information. It also explains your rights and choices regarding your information. 

By using Scout Pay, you agree to the terms of this Privacy Policy. 

 

1. Who This Policy Applies To

This Privacy Policy applies to: 

  • Business Users – Service-based professionals and small business owners who use Scout Pay to accept payments, send invoices, track services, and manage business performance. 
  • End Customers – Individuals who make payments, receive invoices, or otherwise interact with a Business User through Scout Pay. 
  • Visitors – Anyone visiting our website, viewing content, or engaging with Scout Pay outside of a registered account. 

 

2. Information We Collect

a. Information You Provide

  • Business Users: Name, business name, email, phone number, billing address, banking and payout details, tax identifiers, service menus, and login credentials. 
  • End Customers: Name, email, phone number, billing and shipping address, payment details (credit card, ACH, or other methods), and purchase history. 
  • Visitors: Information provided through forms, inquiries, newsletter sign-ups, or demo requests. 

 

b. Information Collected Automatically

  • Device Information: IP address, browser type, operating system, device identifiers. 
  • Usage Information: Features used, pages viewed, time spent, login activity. 
  • Cookies & Similar Technologies: Session cookies, analytics tools, and tracking technologies for site functionality and personalization. 

 

c. Information from Third Parties

We may receive data from: 

  • Payment processors, banking partners, and financial networks. 
  • Fraud-prevention and identity verification providers. 
  • Public sources or marketing partners. 

 

3. How We Use Your Information

We use personal information to: 

  • Provide Services: Process payments, generate invoices, deliver receipts, and enable platform features. 
  • Verify Identity & Prevent Fraud: Detect suspicious activity, comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations. 
  • Improve Scout Pay: Analyze usage patterns, create automated reports, and develop new features. 
  • Communicate: Send account updates, invoices, receipts, and service announcements. 
  • Marketing (with consent): Share promotions, product updates, and educational resources. 
  • Compliance: Fulfill legal, regulatory, and tax requirements. 

 

4. How We Share Your Information

We do not sell personal data. However, we may share information in the following circumstances: 

  • With Business Users: End Customer data is shared with the Business User who issued the invoice, payment request, or service menu. 
  • With Service Providers & Partners: Payment processors, banks, cloud hosting providers, analytics providers, and fraud-prevention vendors. 
  • With Regulators & Authorities: When legally required, including tax authorities, courts, or law enforcement. 
  • With Affiliates & Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets. 

 

5. Legal Bases for Processing (if in the EEA)

If you are located in the European Economic Area (EEA), we process personal data under the following legal bases: 

  • Contractual necessity – to provide Scout Pay services. 
  • Legal obligations – to comply with financial regulations and AML/KYC laws. 
  • Legitimate interests – to improve services, ensure security, and prevent fraud. 
  • Consent – for marketing communications and cookies where required. 

 

6. Your Rights and Choices

Depending on your location, you may have the right to: 

  • Access the personal data we hold about you. 
  • Request corrections or updates. 
  • Request deletion of your data (subject to legal obligations). 
  • Restrict or object to processing. 
  • Withdraw consent at any time. 
  • Request data portability. 

You may also opt out of marketing communications at any time. 

To exercise your rights, contact us at hello@scoutpos.com. 

 

7. Data Security

We implement technical, administrative, and organizational safeguards designed to protect personal information. These include encryption, access controls, monitoring, and regular testing. 

However, no system is completely secure, and we encourage users to take steps to protect their accounts. 

 

8. Data Retention

We retain information only as long as necessary: 

  • To provide services and maintain accounts. 
  • To comply with legal and regulatory requirements. 
  • To resolve disputes and enforce agreements. 

Retention periods depend on the type of data and applicable law. 

 

9. International Data Transfers

Scout Pay may transfer personal data outside of your country. When we do, we rely on recognized legal safeguards such as: 

  • Standard Contractual Clauses (SCCs). 
  • Other lawful transfer mechanisms approved under data protection laws. 

 

10. Children’s Privacy

Scout Pay is not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we discover such data has been collected, we will delete it promptly. 

 

11. Region-Specific Addendums

a. EEA (GDPR Rights)

If you are located in the EEA, you have the following rights under GDPR: 

  • Right of access to your personal data. 
  • Right to rectification of inaccurate or incomplete data. 
  • Right to erasure (“right to be forgotten”). 
  • Right to restrict processing. 
  • Right to data portability. 
  • Right to object to processing, including for marketing purposes. 
  • Right to lodge a complaint with your Data Protection Authority. 

 

b. California Residents (CCPA/CPRA Rights)

If you are a resident of California, you have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA): 

  • Right to Know – You may request details about the categories of personal data we collect, use, and disclose. 
  • Right to Access – You may request a copy of your personal data. 
  • Right to Delete – You may request deletion of your data (with certain exceptions). 
  • Right to Correct – You may request corrections to inaccurate data. 
  • Right to Opt-Out of Sale/Sharing – While we do not sell personal data for money, you may opt out of any data “sharing” for targeted advertising. 
  • Right to Non-Discrimination – We will not discriminate against you for exercising your privacy rights. 

 

You or your authorized agent may submit a request at hello@scoutpos.com. 

 

12. Updates to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice via email or within the platform, as required by law. The “Effective Date” above will always reflect the latest version. 

 

13. Contact Us

For questions, requests, or complaints regarding this Privacy Policy, please contact us: 

Scout Pay 
16 N Marengo Ave Suite 303, Pasadena, CA 91101  
hello@scoutpos.com 

844-839-9100 

Looking for better business solution?

If you’re interested in setting up a new merchant account with us or want to learn more about our pricing, please call us at (844) 839-9100 or fill out the form below, and we will get in touch with you.